Privacy Policy

Introduction

Xelvarynghak is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website. It is drafted with reference to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you contact us or use our cleaning services, we may collect the following information:

Name and contact details (email address, phone number, postal address)
Property information relevant to cleaning services
Communication preferences and correspondence
Website usage data through cookies and similar technologies
Technical data such as IP address, browser type, device information, and access times

How We Use Your Information

We use the information we collect to:

Provide and manage our eco-friendly cleaning services
Respond to your inquiries and service requests
Schedule and coordinate cleaning appointments
Send service-related communications and updates
Improve our website and services
Comply with legal obligations

Legal Basis for Processing under UK GDPR

We process your personal information only when we have a lawful basis to do so under UK GDPR, including:

Performance of a contract: to provide our services and fulfil our agreement with you
Legal obligation: to comply with applicable UK laws and regulations
Legitimate interests: to operate, improve, and promote our services in a way that does not override your rights and freedoms
Consent: where required for specific activities, such as certain marketing communications or analytics cookies

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our business (for example, IT hosting, analytics, advertising, and communication tools) under appropriate data protection agreements
When required by law or to protect our legal rights
With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorised personnel who need the information to perform their duties.

Your Rights under UK GDPR

Under UK GDPR, you have the following rights in relation to your personal information, subject to certain conditions:

Access your personal information
Request correction of inaccurate data
Request deletion of your personal information
Object to processing of your personal information
Request restriction of processing
Request the transfer of your data (data portability)
Withdraw consent at any time where processing is based on your consent

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, if you are unhappy with how we handle your personal information, although we encourage you to contact us first so we can address your concerns.

International Data Transfers

Your personal information is generally processed and stored within the United Kingdom or the European Economic Area (EEA). Where we use service providers located outside the UK or EEA, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses approved under UK data protection law or equivalent protection measures.

Data Retention Periods

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Children's Privacy

Our services and website are not directed at children under 18 years of age, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can delete the information where appropriate.

Third-Party Services

We may use third-party services in connection with our website and marketing activities, including:

Google Ads Conversion Tracking and Remarketing to understand how users interact with our ads and to show relevant advertising
Google Analytics to analyse website traffic and usage patterns
Google Maps API to display maps and location information where applicable

These third-party providers may collect and process data in accordance with their own privacy policies. We encourage you to review the privacy information made available by these providers for further details about how they handle your data.

Use of Cookies

We use cookies and similar technologies on our website to make it work efficiently, to remember your preferences, and to analyse how visitors use our site. For more detailed information about the types of cookies we use, how long they last, and how you can manage your cookie preferences, please see our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Contact Information and Data Protection Officer

If you have questions about this Privacy Policy, our data protection practices, or wish to exercise your rights, please contact us:

Xelvarynghak
1-2, 41 Vicarfield St
Glasgow G51 2DU, UK
Phone: +441413700504
Email: admi@xelvarynghak.world

Where required, we may appoint a data protection officer or equivalent contact responsible for overseeing questions in relation to this Privacy Policy. You can use the contact details above to reach this person.

ICO Registration

If and to the extent that we are required to register with the Information Commissioner's Office (ICO) in the United Kingdom, our registration details will be available from the ICO public register or on request using the contact details provided in this Privacy Policy.